BLACKHAWK
INSURANCE
Blackhawk Crash AssistAccident help for construction fleets and their drivers
Vans, tippers, plant trailers and company cars do not stop working because of a shunt. The Blackhawk Crash Assist app takes your driver through the accident calmly, captures every detail while it is fresh, sends it straight to our claims desk and we ring back within five minutes.
- 5 mins
- Call back after sending
- 23
- BS 10125 repair sites
- 6.4 days
- Average cycle time
- 24/7
- Incident capture
What your drivers get
Blackhawk places the cover and runs the claim. The approved repair network puts the vehicle back on the road. Your driver only ever deals with one number.
A call back within 5 minutes
The report lands with our claims team the second it is sent. A named handler rings the driver back within five minutes, day or night.
Faster claims, shorter hire
First notification of loss reaches an approved repairer the same day. Average key-to-key cycle time across the network is 6.4 days against a UK benchmark of 9.1.
Evidence captured at the roadside
Photos, registrations, insurer details, witnesses, weather and location are recorded in the moment, so liability is settled on facts rather than memory.
BS 10125 repair standards
Every repair is completed at a BS 10125 certified site. 23 sites nationwide, all CAPS ready and integrated with Audatex and GT Motive.
Evidence first. The phone call last.
Most accident apps ask the driver to ring someone while they are still shaken and standing in a live carriageway. Ours does the opposite. It gathers everything first, tells the driver at every step exactly what is happening and what has been saved, then sends the whole report to Blackhawk. Only then does it ask them to speak to us, and by that point we already have the file open.
From bang to booked in
- 1Check everyone is safe and follow the on-screen legal steps
- 2Record your details and your vehicle
- 3Take the other driver's details, insurer and policy number
- 4Log the scene, the time, the weather and what happened
- 5Capture guided photos of both vehicles and the road
- 6Add any witnesses, then send the full report in one tap
- 7Only then do you speak to us, once everything is collected
Installs to the home screen from the browser. No app store account needed.
Guided photo capture
Prompts for both vehicles, the damage, plates and the road layout so nothing is missed at the scene.
Crash detection and dash cam
Detects an impact and saves the surrounding clip automatically, ready to hand to the insurer.
Fuel prices nearby
Live UK forecourt pricing so a stranded driver knows the cheapest pump within reach.
EV charge points
Nearest chargers with connector types, for electric and plug-in hybrid drivers.
Location and weather log
Exact coordinates, time and conditions stamped on the report to settle liability on facts.
Right to choose guidance
Plain English on the driver's legal right to pick their own repairer, so the claim is never steered.
What happens the moment the report is sent
- The report, photos and any dash cam clip arrive with the Blackhawk claims desk instantly.
- A handler picks it up and calls the driver back within five minutes.
- We notify the insurer on your behalf, so nothing is logged against you incorrectly.
- Recovery, a replacement vehicle and a BS 10125 certified repairer are arranged for you.
- You get one point of contact through to handover, with updates as the repair moves.
Common questions
Is the Blackhawk Crash Assist app free for our clients?
Yes. The app is provided free of charge to Blackhawk Insurance clients. There is nothing to download from an app store; it installs straight from the browser onto the home screen.
Why does the app leave the phone call until the end?
Because the evidence matters most in the first few minutes. The app walks the driver through capturing everything at the scene first, tells them at each step exactly what is happening, then sends the report to us and we ring them back within five minutes.
Should the driver ring their insurer as well?
No. Once the report is with us we speak to the insurer on the driver's behalf, so nothing is recorded incorrectly and the claim is not steered to a repairer the client did not choose.
Does using the app affect the client's right to choose a repairer?
No. UK policyholders are free to choose their own repairer. The app records the incident properly and offers a BS 10125 certified repairer from the approved network.
Where is the accident data stored?
Reports are stored securely on UK-accessible infrastructure and shared only with the Blackhawk claims team and the handling repairer, in line with UK GDPR.
Blackhawk Insurance Services Limited
Essex, within reach of the London market
quotes@blackhawkinsurance.co.uk
Our quotation may not always be the cheapest, but it will always be the right cover for a fair price.
Roll the app out to your drivers
Share the link with your team and ask them to add it to their home screen before they ever need it. It works offline at the roadside and takes seconds to install.
Open the app