Our Promise to Every Customer

    The Solution Repairs
    Customer Promise

    When you choose a Solution Repairs member, you're choosing quality, transparency, and peace of mind. Here's what we guarantee — every single time.

    What We Promise You

    Every Solution Repairs member upholds these standards. No exceptions.

    Lifetime Repair Guarantee

    Every repair carried out by a Solution Repairs member comes with a lifetime guarantee on workmanship. If there's ever an issue, we'll put it right — no questions asked.

    Courtesy Car Provided

    We understand you need to stay mobile. A courtesy car is available while your vehicle is being repaired, so your life carries on as normal.

    Regular Progress Updates

    You'll never be left wondering. We provide real-time updates at every stage of your repair — from check-in to collection — via text, email, or our online tracker.

    Your Right to Choose

    You have the legal right to choose any repairer, regardless of what your insurer suggests. Choose a Solution Repairs member and get the quality you deserve.

    Manufacturer-Standard Repairs

    Our members use manufacturer-approved methods, genuine or OE-quality parts, and the latest repair technology to restore your vehicle to pre-accident condition.

    We Handle Your Claim

    Don't want the hassle of dealing with insurers? We'll manage the entire claims process on your behalf — from initial notification to final settlement.

    How It Works

    From first contact to collection — here's the journey.

    1

    Contact Us

    Call, WhatsApp, or fill out our online form with your vehicle details and damage photos.

    2

    Free Assessment

    Your local Solution Repairs member provides a free, no-obligation damage assessment and repair estimate.

    3

    We Handle Everything

    We manage the insurance claim, arrange a courtesy car, and schedule your repair.

    4

    Expert Repair

    Your vehicle is repaired to the highest standard using manufacturer-approved methods.

    5

    Quality Checked & Returned

    Every repair passes a rigorous QC inspection before your vehicle is returned looking as good as new.

    Your Right to Choose

    Under UK law, you have the absolute right to choose where your vehicle is repaired — regardless of what your insurance company tells you. You are NOT obligated to use their recommended repairer.

    Choose a Solution Repairs member for manufacturer-standard repairs, a lifetime guarantee, and a team that genuinely cares about getting your vehicle back to its best.

    Find Your Nearest Member
    23
    UK Locations
    Lifetime
    Repair Guarantee
    4.8★
    Average Rating
    Free
    Courtesy Car

    Had an Accident?

    Don't stress. Contact your local Solution Repairs member and let us take care of everything.