Non-Fault Accident Repair in Epping
If the accident was not your fault, you should not be out of pocket. Essex Emergency Services manages non-fault repairs in Epping end to end: we recover the repair cost from the other side's insurer, arrange a like-for-like replacement vehicle while your car is with us, and in most cases you pay no excess and keep your no-claims discount intact. You choose the repairer, not the other driver's insurer. Call 01992 872 872 with the other party's details and we will tell you exactly where you stand before you agree to anything with anyone.
The most common mistake after a non-fault accident is letting the other side's insurer control the repair. They will steer you to their own network, their own hire car and their own timescale, because that is cheaper for them.
Use us instead and the claim is run from Epping, the car is repaired here, and the costs go to the at-fault insurer. We cover Epping, Harlow, Loughton, Chigwell and Ongar and the wider Essex area, with collection from home or work.
What Essex Emergency Services does for Epping drivers
- No excess to pay On a proven non-fault claim the cost is recovered from the at-fault insurer, so you are not left funding someone else's mistake.
- Like-for-like replacement A similar vehicle to yours for the duration of the repair, arranged by us, at the other side's cost.
- No-claims protected Handled properly, a non-fault claim should not cost you your discount or push your renewal up.
- One point of contact We deal with engineers, hire and parts authority. You get updates from the people repairing the car.
Key facts
- Repair centre: Essex Emergency Services
- Address: North Weald Aerodrome, Epping, Essex, CM16 6AA
- Phone: 01992 872 872
- Area served: Epping, Harlow, Loughton, Chigwell, Ongar, Waltham Abbey
Common questions
Do I pay an excess on a non-fault claim?
Normally no. Where the other driver is at fault and liability is accepted, the repair cost is recovered from their insurer, including your excess if you have already paid it.
Can I choose where my car is repaired?
Yes. Even on a non-fault claim you choose the repairer. Give the insurer Essex Emergency Services's name and number and we take it from there.
Will I get a replacement car?
Yes, a like-for-like replacement for the length of the repair, arranged by us and recovered from the at-fault insurer.
What if the other driver disputes it?
Tell us early. We work with accident management partners who deal with disputed liability, and we will be straight with you about the options. Call 01992 872 872.