Non-Fault Accident Repair in Basildon
If the accident was not your fault, you should not be out of pocket. Pro Touch Accident Repair Centre manages non-fault repairs in Basildon end to end: we recover the repair cost from the other side's insurer, arrange a like-for-like replacement vehicle while your car is with us, cover up to £500 of your excess on qualifying claims, and keep your no-claims discount intact. You choose the repairer, not the other driver's insurer. Call 07759 275968 with the other party's details and we will tell you exactly where you stand before you agree to anything with anyone.
The most common mistake after a non-fault accident is letting the other side's insurer control the repair. They will steer you to their own network, their own hire car and their own timescale, because that is cheaper for them.
Use us instead and the claim is run from Basildon, the car is repaired here, and the costs go to the at-fault insurer. We cover Basildon, Wickford, Billericay, Canvey Island and Rayleigh and the wider Essex area, with collection from home or work.
What Pro Touch Accident Repair Centre does for Basildon drivers
- Up to £500 excess covered On a proven non-fault claim we cover up to £500 of your excess; anything above that is subject to your own policy terms.
- Like-for-like replacement A similar vehicle to yours for the duration of the repair, arranged by us, at the other side's cost.
- No-claims protected Handled properly, a non-fault claim should not cost you your discount or push your renewal up.
- One point of contact We deal with engineers, hire and parts authority. You get updates from the people repairing the car.
Key facts
- Repair centre: Pro Touch Accident Repair Centre
- Address: Unit 2 Lex Building, Cranes Close, Basildon, Essex, SS14 3JB
- Phone: 07759 275968
- Area served: Basildon, Wickford, Billericay, Canvey Island, Rayleigh, Brentwood, Southend-on-Sea, Chelmsford, Grays
Common questions
Do I pay an excess on a non-fault claim?
On qualifying non-fault claims we cover up to £500 of your excess. If your excess is above £500, or liability is not accepted, the remaining amount follows your own policy terms.
Can I choose where my car is repaired?
Yes. Even on a non-fault claim you choose the repairer. Give the insurer Pro Touch Accident Repair Centre's name and number and we take it from there.
Will I get a replacement car?
Yes, a like-for-like replacement for the length of the repair, arranged by us and recovered from the at-fault insurer.
What if the other driver disputes it?
Tell us early. We work with accident management partners who deal with disputed liability, and we will be straight with you about the options. Call 07759 275968.