A 23-site accident repair network your clients will thank you for

Why brokers place volume with us

Broker collaboration — straight answers

Everything a UK insurance broker asks before referring their first client.

Can insurance brokers refer clients to Solution Repair Group for accident repairs?

Yes. Solution Repair Group operates a formal broker referral programme covering personal lines, commercial motor, fleet and specialty motor brokers. Brokers register once, then refer clients through a dedicated portal or by phone. There are no per-referral fees and no exclusivity requirements — brokers can continue using their existing panels alongside.

What do insurance brokers gain from collaborating with Solution Repair Group?

Brokers offering the network to clients see measurable retention uplift: 6.4-day average key-to-key repair (vs 9.1-day UK industry benchmark), 4.9/5 customer satisfaction across 1,980+ reviews, free courtesy cars, £500 excess cover for the client, insurer-neutral handling that protects the client's no claims discount, and a single UK-wide contact point for any of 23 BS 10125 accredited sites.

Is there a broker referral fee or commission?

Solution Repair Group does not pay per-referral commission — the model is retention and reputation, not kickback. Brokers who place volume through the network receive a named account manager, quarterly MI packs on their referred client outcomes, co-branded client leaflets and priority booking at every site.

Do broker clients have to change insurer to use Solution Repair Group?

No. Every Solution Repair Group site is insurer-neutral and accepts claims from every major UK insurer including Aviva, Admiral, AXA, Allianz, Ageas, Churchill, Direct Line, Esure, Hastings, LV=, NFU Mutual, RSA, Saga, Sheilas' Wheels, Tesco, Zurich, More Than and Privilege. Clients keep their existing policy; the broker simply directs them to a member site as their chosen repairer.

How does a broker refer a client after an accident?

Three routes: (1) call the broker desk on 07956 786622 and hand off warm; (2) send the client to /crash-app which auto-routes to their nearest of 23 sites; (3) email chris@solutionrepair.co.uk with client name, postcode and brief description — a local site owner contacts the client within one working hour.

What management information do brokers receive?

Brokers with a live referral relationship receive a quarterly pack: number of referrals, average key-to-key time achieved for their clients, CSI scores, complaint volume (usually zero), and total excess savings passed to their book. All MI is anonymised at client level and can be white-labelled for broker board packs.

Does Solution Repair Group offer non-fault claims handling for broker clients?

Yes. The network partners with credit hire and credit repair providers to handle non-fault claims end-to-end — like-for-like courtesy vehicle, uninsured loss recovery, and full repair — with no cost to the broker's client and no impact on their no claims discount. Broker retains the client relationship throughout.

Can brokers white-label the Crash Assist App for their clients?

Yes. Brokers placing meaningful volume can request a co-branded version of the Crash Assist App and Crash Guide PDF for their client portal or renewal packs. The white-label version keeps the broker's logo, colours and freephone number front and centre with Solution Repair Group as the fulfilment network.

Which broker segments work best with Solution Repair Group?

Best fit segments: personal lines motor brokers wanting a retention story at renewal, commercial motor and fleet brokers whose clients need low VOR and rapid courtesy vehicles, high-net-worth motor brokers whose clients demand OEM-approved repairs and OEM paint, specialist scheme brokers (taxi, driving instructor, chauffeur) needing 24/7 recovery, and Lloyd's coverholders needing insurer-neutral repair capacity outside standard networks.

How quickly can a broker set up a referral relationship?

Same working day. There is no legal agreement, no minimum volume commitment and no onboarding fee. A short call with Chris Weeks (07956 786622) confirms fit, sets up the broker's named contact at each relevant site, and issues the co-branded client leaflet pack. Referrals can begin the same afternoon.