Solution Repair Group | UK Bodyshop Network

Your Step-by-Step Accident Guide for Crawley

Step 0: Be Prepared — Get the Crash Assist App

Before you even have an accident, download the Solution Repairs Crash Assist app. It's completely free and could save you thousands if you're ever in a crash.

Visit solutionrepairs.co.uk on your mobile phone
Tap 'Add to Home Screen' from your browser menu
Opens like any app — no app store download needed
Guides you step-by-step through everything at the scene
Built-in dash cam, evidence capture, and safety checks
Works offline — no mobile signal needed

Step 1: Ensure Everyone Is Safe

Your safety comes first. Check yourself and all passengers for injuries. If anyone is hurt, call 999 immediately for emergency services. Turn on your hazard lights to warn other road users.

Check yourself and passengers for injuries
Call 999 if anyone is hurt or the road is blocked
Turn on hazard lights immediately
Move to a safe position if possible — away from traffic
Do not remove motorcycle helmets unless absolutely necessary

Step 2: Document Everything at the Scene

Evidence is crucial for your claim. Use the Crash Assist App or your phone camera to capture as much evidence as possible.

Open the Crash Assist app for step-by-step guidance
Photograph all vehicle damage from multiple angles
Take wide shots showing the full accident scene
Capture all registration plates involved
Record weather and road conditions

Step 3: Exchange Details With Other Parties

You are legally required to exchange details with other drivers involved. Collect as much information as possible, but never admit fault at the scene — even if you think you may have been responsible.

Full name, address, and phone number
Insurance company name and policy number
Vehicle registration, make, and model
Witness names and contact details
Do NOT admit fault or liability — ever

Step 4: Call MJ Autos FIRST — NOT Your Insurer

Do NOT phone your insurer — call us on 01293 000000 first. We provide complete accident management in Crawley and handle everything from this moment:

Collect your vehicle from the scene or your home
Provide a free courtesy car so you can carry on with your day
Up to £500 excess cover included
We contact your insurer for you — no stressful phone calls
Manage the entire claim from start to finish

Step 5: We Handle Your Insurer For You

You don't need to phone your insurer — we do it for you. MJ Autos contacts your insurance company on your behalf and tells them you've chosen us as your repairer. Remember: it is your legal right to choose your own repairer.

We contact your insurer on your behalf
We tell them: "The customer has chosen MJ Autos"
Your insurer cannot force you to use their preferred repairer
We manage all paperwork and communication
Keep you updated throughout the entire process

Accident Management Services in Crawley

MJ Autos offers comprehensive accident management across Crawley and the wider West Sussex area. From the moment you call us, we take the stress away.

Vehicle Collection & Recovery

We collect your damaged vehicle from anywhere in Crawley and surrounding areas — from the roadside, your home, or your workplace.

Free Courtesy Car

Get back on the road immediately with a free courtesy car. For non-fault accidents, you may be entitled to a like-for-like replacement vehicle.

We Handle Your Insurer

We contact your insurer on your behalf. No paperwork stress, no chasing — we handle everything so you don't have to phone them.

Up to £500 Excess Cover

We contribute up to £500 towards your insurance excess. For non-fault accidents, we recover all costs from the at-fault party's insurer.

Local Crawley Expertise

As an approved bodyshop in Crawley, we know the local area and work with all major insurers to get your claim resolved quickly.

Quality-Assured Repairs

Every repair comes with a manufacturer-standard finish and written guarantee. We use only approved parts and the latest repair technology.

Had a Car Accident in Crawley? Here's Exactly What To Do