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    Had a Car Accident? Not Your Fault?

    Non-Fault Accident?
    We Take Care of Everything

    Had a car accident that wasn't your fault? Up to £500 of your excess covered. No effect on your insurance. We arrange a replacement vehicle within 24 hours and handle your claim from start to finish — completely free.

    *Excess cover is limited to £500 per qualifying non-fault claim. Any excess above £500, or excess payable on fault or disputed claims, remains subject to your own insurance policy terms.

    Don't contact your insurer yet — we handle everything through the other driver's insurer.

    Up to £500 excess covered
    Like-for-like replacement car, often same day
    Your insurance stays completely untouched
    We manage everything from start to finish

    Trusted by thousands of UK drivers after non-fault car accidents

    22+

    Approved Centres

    4.9★

    Customer Rating

    FREE

    No Cost to You

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    Start Your Free Claim

    Takes less than 2 minutes — no insurance details needed

    We use this to send your claim straight to your nearest repair centre, so include the number too, for example SG1.

    Your details are secure & never shared

    Up to £500 Excess Covered

    We can cover up to £500 of your excess on qualifying non-fault claims

    Replacement Vehicle

    A like-for-like courtesy car, often same day

    No Claims Protected

    Your insurance stays completely untouched

    We Handle Everything

    From start to finish, we manage every step

    Simple Process

    How Our Accident Claim Service Works

    Whether you've been hit from behind, involved in a roundabout collision, or had a car park accident — here's how we help.

    01

    Report Your Car Accident

    Fill in a few details about your accident online. It takes less than 2 minutes. You don't need your insurance details.

    02

    We Call You Back

    A dedicated accident claims handler calls you within 30 minutes to discuss your non-fault claim and arrange everything.

    03

    We Handle Your Claim

    Replacement car, vehicle repairs, insurer communication — we manage your entire accident claim at no cost to you.

    Had a Car Accident? Here's Why You Shouldn't Contact Your Insurer First

    After a car accident, your first instinct is usually to phone your insurance company. But if the accident wasn't your fault, this could actually put your no-claims bonus at risk, mean you have to pay your excess upfront, and potentially increase your premiums at renewal.

    Many drivers don't realise that if someone else caused the accident, you're entitled to have all costs recovered from the at-fault driver's insurer — including a replacement vehicle, vehicle recovery, and full repairs — without any impact on your own policy.

    That's exactly what we do. As an independent accident management company, we handle your non-fault accident claim from start to finish. We deal directly with the other driver's insurer so your insurance stays completely clean, and we cover up to £500 of your excess on qualifying claims.

    Can't remember who your insurance company is? It doesn't matter. If the accident wasn't your fault, you don't need to contact your own insurer at all. We handle everything for you, completely free of charge.

    Frequently Asked Questions After a Car Accident

    Who do I contact after a car accident that wasn't my fault?
    Contact us straight away. We handle your non-fault accident claim from start to finish — arranging a replacement car, organising repairs, and dealing with the other driver's insurer. It's completely free.
    I can't remember who my insurance company is — can you still help?
    Yes, absolutely. If the accident wasn't your fault, you don't need to contact your own insurer at all. We handle everything through the at-fault driver's insurer.
    Do I have to pay an excess after a non-fault accident?
    On qualifying non-fault claims we cover up to £500 of your excess. If your excess is higher than £500, or the claim is not accepted as non-fault, the remaining amount is set by your own policy.
    Will making an accident claim affect my insurance premium?
    Not when you claim through us. Your own insurance policy remains completely untouched. Your no-claims discount stays safe.
    How quickly can I get a replacement car?
    We typically arrange a like-for-like replacement vehicle within 24 hours, often on the same day as your accident.
    What should I do immediately after a car accident?
    Make sure everyone is safe, exchange details, take photos of the damage, and contact us. Don't call your own insurer first if it wasn't your fault.
    What if I'm not sure who was at fault?
    Get in touch anyway. We'll review the circumstances and advise you on the best course of action.
    Is this service really free?
    Yes, 100%. Our costs are recovered from the at-fault driver's insurer. You pay nothing.

    Ready to Report Your Non-Fault Accident?

    It takes less than 2 minutes. No insurance details needed. We'll call you back within 30 minutes.

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    Free non-fault accident claim management across the UK.

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    Solution Repair Group provides free non-fault accident claim management across the UK. © 2026