Why John Lewis Finance should partner with Solution Repair Group
Centralised deployment across 23 BS10125-compliant sites — one phone call routes John Lewis Finance claims to the nearest capable bodyshop.
CAPS-ready messaging and full Audatex / GT Motive integration — your existing claims workflow plugs in with zero retraining.
Real-time repair tracking and full MI reporting (cycle time, CSI, NPS, complaint rate) accessible to John Lewis Finance loss adjusters via the Vantedge BMS portal.
Network-average key-to-key cycle time of 6.4 days — significantly below the UK industry benchmark of 9.1 days.
Independent owner-operator model — no insurer ownership conflicts, no franchise pressure, no hidden margin extraction.
BMW / Mercedes / VAG / Tesla approvals across the network for prestige and EV claims.