Last updated: 14 April 2026
Please read these Terms of Service carefully before using Solution Repair Group. By accessing or using our platform, you agree to be bound by these terms.
By accessing or using the Solution Repair Group platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
These Terms apply to all visitors, users, and others who access or use the Service, including the Crash Assist App, e-learning academy, website builder, and networking platform. We reserve the right to update or modify these Terms at any time without prior notice.
When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:
You must be at least 18 years old to use this Service. By using the Service, you represent and warrant that you are at least 18 years of age.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
You retain ownership of any content you submit, post, or display on or through the Service ("User Content"), including crash report photos and dash cam video footage. By posting User Content, you grant us a non-exclusive, worldwide, royalty-free licence to use, copy, modify, and display such content solely for the purpose of operating and providing the Service, including processing your crash report.
You represent and warrant that you own or have the necessary rights to your User Content and that it does not violate any third-party rights or applicable laws.
Some aspects of the Service may be provided for a fee. You agree to pay all applicable fees associated with your use of paid features.
The Crash Assist App is a free tool provided to help you record accident details and connect you with an approved local repairer. By using the Crash Assist App you acknowledge and agree that:
The optional Dash Cam feature uses your mobile device's camera and the browser MediaRecorder API to maintain a rolling video buffer. By enabling this feature you acknowledge:
The Crash Detection feature uses your device's accelerometer and gyroscope to detect sudden impacts. By enabling this feature you acknowledge:
The Crash Assist App is a data collection tool only. It does not provide and must not be relied upon as:
You remain solely responsible for reporting the accident to the police (where required by law under the Road Traffic Act 1988, Section 170), your insurance company (as required by your policy terms), and the emergency services. Failure to report to your insurer in a timely manner may invalidate your cover. Solution Repair Group accepts no liability for any consequences arising from a user's decision to delay or omit such notifications.
Our Crash Assist App may display promotional incentives such as "up to £500 excess coverage" or similar rewards for contacting an approved repairer before your insurance company. These offers are:
The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of Solution Repair Group and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service or contact us to request account deletion.
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. This includes, without limitation, the Dash Cam, Crash Detection, and crash report submission features.
In no event shall Solution Repair Group, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of (or inability to access or use) the Service.
This limitation specifically includes, but is not limited to, any loss arising from: failure of the Dash Cam to capture footage; failure of the Crash Detection feature to activate; delays in crash report delivery; or inaccurate information submitted by users.
You agree to defend, indemnify, and hold harmless Solution Repair Group and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from your use of and access to the Service, or your violation of these Terms.
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Any disputes relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
If you have any questions about these Terms, please contact us at:
Solution Repair Group
Email: chris@solutionrepair.co.uk