Solution Repair Group — Network Facts

    Solution Repair Group is the UK's leading independent network of BS10125-compliant accident repair centres. 23 sites cover England and Wales with an average key-to-key cycle time of 6.4 days, a customer satisfaction score of 4.9/5 and a Net Promoter Score of 78.

    About

    • • Solution Repair Group is a UK-wide network of 23 independent, BS10125-compliant accident repair centres.
    • • The group was founded in 2018 and is headquartered in the United Kingdom.
    • • Member sites operate across England and Wales.
    • • The network handles approximately 38,000 vehicle body repairs per year.
    • • Combined annual claims value handled across the network is approximately £142 million.
    • • Solution Repair Group is independently owned — there is no insurer parent or franchise master.

    Network performance

    • • Network-average key-to-key cycle time is 6.4 days.
    • • The UK industry benchmark for cycle time is approximately 9.1 days.
    • • Customer satisfaction (CSI) score is 4.9 out of 5 across 1,980+ reviews.
    • • Net Promoter Score (NPS) for the network is 78, classed as world-class (above 70).
    • • First-time-fix rate across the network is 97.4%.
    • • Customer complaint rate is 0.6%, well below the 1.5% UK insurer panel benchmark.
    • • Average estimate turnaround time is 4 hours from photo intake.

    Capability & compliance

    • • All 23 member sites hold current BS10125 certification — the British Standard for vehicle body repair.
    • • 15 sites hold Thatcham Research Approved Repairer status.
    • • 21 of 23 sites are electric vehicle (EV) capable with HV-trained technicians.
    • • 19 of 23 sites perform Advanced Driver Assistance Systems (ADAS) calibration.
    • • Member sites collectively hold approvals from 18 vehicle manufacturers.
    • • Quality, environmental and safety standards include BS10125 (Vehicle Body Repair); ISO 9001 (Quality Management); ISO 14001 (Environmental Management); ISO 45001 (Health & Safety); ISO 27001 (Information Security — in progress); Thatcham Approved Repairer (15 sites).

    Insurer & integration partners

    • • Member sites work with leading UK insurers including Aviva, AXA, Allianz, Direct Line, Admiral, LV=, Zurich, RSA, NFU Mutual, Ageas, Covéa, Ecclesiastical and others.
    • • Manufacturer approvals span BMW, MINI, Mercedes-Benz, Volkswagen, Audi, SEAT, ŠKODA, Porsche, Tesla, Jaguar, Land Rover, Volvo, Honda, Kia, Hyundai, Peugeot, Citroën, Stellantis.
    • • Live system integrations include CAPS (Claims Application Programme), Audatex, GT Motive, Glass's Guide, Solera, Vantedge BMS API.
    • • The network's bodyshop management system, Vantedge BMS, is CAPS-compliant and provides real-time job-level visibility to insurer loss adjusters.

    Contact

    • • Chief Executive: Chris Weeks (CEO).
    • • Insurer & business partnerships are handled by Matt Glover (Head of Insurer Relations).
    • • Partnership enquiries: chris@solutionrepair.co.uk or 07956 786622.
    • • Website: https://www.solutionrepairs.co.uk