Inclusive Design

    Accessibility Statement

    Last updated: 16 September 2026

    Keyboard Navigation

    Screen Reader Support

    Responsive Design

    Clear Focus States

    1. Our Commitment

    Solution Repair Group is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

    This accessibility statement applies to the Solution Repair Group website and web application (www.solutionrepairs.co.uk).

    2. Conformance Status

    The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

    Solution Repair Group is partially conformant with WCAG 2.1 Level AA.

    Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

    3. Accessibility Features

    We have taken the following measures to ensure accessibility:

    • Keyboard Navigation: All interactive elements can be accessed using a keyboard
    • Screen Reader Compatibility: Content is structured with semantic HTML and ARIA labels where appropriate
    • Colour Contrast: Text and interactive elements meet WCAG AA contrast requirements
    • Resizable Text: Text can be resized up to 200% without loss of content or functionality
    • Focus Indicators: Visible focus states for all interactive elements
    • Alternative Text: Images include descriptive alternative text
    • Consistent Navigation: Navigation is consistent throughout the website
    • Form Labels: All form inputs have associated labels
    • Error Identification: Form errors are clearly identified and described

    4. Known Limitations

    Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations and potential solutions:

    User-Uploaded Content

    Content uploaded by users (such as profile images or documents) may not always include alternative text. We encourage users to add descriptions where possible.

    Third-Party Content

    Some third-party integrations may have their own accessibility limitations that are outside our direct control. We work with vendors to address these issues where possible.

    PDF Documents

    Some older PDF documents may not be fully accessible. We are working to remediate these documents and ensure all new documents meet accessibility standards.

    5. Compatibility

    Solution Repair Group is designed to be compatible with the following assistive technologies:

    • Screen readers (including NVDA, JAWS, VoiceOver, and TalkBack)
    • Screen magnification software
    • Speech recognition software
    • Keyboard-only navigation

    The website is designed to work with recent versions of major browsers including Chrome, Firefox, Safari, and Edge.

    6. Technical Specifications

    Accessibility of Solution Repair Group relies on the following technologies to work with your web browser and any assistive technologies or plugins installed on your computer:

    • HTML5
    • WAI-ARIA
    • CSS
    • JavaScript

    These technologies are relied upon for conformance with the accessibility standards used.

    7. Assessment Approach

    Solution Repair Group assessed the accessibility of this website by the following approaches:

    • Self-evaluation using automated accessibility testing tools
    • Manual testing with keyboard navigation
    • Testing with screen readers
    • User feedback and testing

    8. Feedback and Contact

    We welcome your feedback on the accessibility of Solution Repair Group. Please let us know if you encounter accessibility barriers:

    Solution Repair Group

    accessibility@solutionrepairs.co.uk

    +44 (0) 800 XXX XXXX

    We try to respond to feedback within 5 business days.

    9. Enforcement Procedure

    If you are not satisfied with our response to your accessibility concern, you can escalate your complaint to the Equality and Human Rights Commission (EHRC):

    Equality Advisory Support Service (EASS)

    The Equality Advisory Support Service (EASS) provides advice and assistance to individuals in England, Scotland and Wales who have experienced discrimination.

    10. Continuous Improvement

    We are committed to continuously improving the accessibility of our website and services. This includes:

    • Regular accessibility audits and testing
    • Accessibility training for our team
    • Including accessibility in our development process
    • Responding to and addressing user feedback

    This statement was prepared on 16 September 2026 and will be reviewed annually.