<p>Most fleet accident policies fail for the same reason: they are four pages long and live in a folder nobody opens. What works is one page, in the glovebox and on the phone, that a shaken driver can follow at the roadside.</p> <h2>The five steps drivers need</h2> <ol> <li><strong>Make the scene safe.</strong> Hazards on, high vis on, everyone away from live traffic.</li> <li><strong>Check for injuries and call 999 if anyone is hurt</strong>, the road is blocked or the other party leaves without giving details.</li> <li><strong>Exchange details.</strong> Name, address, registration, insurer and policy number. Never discuss blame or apologise for fault.</li> <li><strong>Photograph everything.</strong> Wide shot of the scene, both vehicles, all damage, the other registration, road layout and any witness details.</li> <li><strong>Ring the office and the repairer the same day.</strong> One number, printed on the page.</li> </ol> <h2>What the office does next</h2> <p>A named person logs the incident, decides whether the vehicle is safe to drive, arranges a replacement if needed and sends the photos for an estimate. Recording every incident, even small ones, is what lets you see which routes, sites or vehicles keep generating damage.</p> <h2>Give drivers the tools</h2> <p>The <a href="/crash-app">Solution Repair Crash App</a> walks a driver through exactly these steps on their phone, captures the photos and details in the right order, includes a dash cam, and calls the nearest approved repair centre in one tap. The report lands with the repairer and with you, which removes the usual week of chasing.</p> <h2>Train it once a year</h2> <p>Ten minutes at a team briefing, with a real example, beats a policy document nobody reads. Ask each driver to show you the app on their phone and the card in their van.</p> <p><a href="/fleet-checklists">Download our free accident report form and driver card</a> to use as they are or to brand as your own.</p>