Insurance Car Repairs Burgess Hill
It's your right to choose your repairer. Don't let your insurer dictate where your car is repaired — choose Custom Coachworks for quality repairs and personal service.
We're approved by all major insurance companies and handle the entire claims process for you.
By law, you have the right to choose where your vehicle is repaired after an accident — not your insurance company.
How We Help With Insurance Claims
We take the stress out of insurance repairs. From initial assessment to final delivery, we handle everything.
Your Right to Choose
By law, you can choose where your vehicle is repaired — not your insurance company. We help you exercise this right.
Claims Management
We handle all the paperwork, liaise with your insurer, and make the process stress-free from start to finish.
Courtesy Cars
Free replacement vehicles available while your car is being repaired. Stay mobile throughout the process.
Approved Repairer
We're approved by all major UK insurance companies, guaranteeing quality and acceptance of our repairs.
Approved By All Major Insurers
We produce Audatex and GT Motive estimates accepted by all UK insurance companies.
Frequently Asked Questions
Common questions about insurance repairs and your rights.
Can I choose my own repairer after an accident?
Yes, absolutely! It's your legal right to have your car repaired wherever you choose, regardless of what your insurance company suggests. Many insurers will try to direct you to their own repair network, but you are under no obligation to use them.
Will using Custom Coachworks affect my insurance claim?
Not at all. We work with all major insurance companies and produce industry-standard estimates using Audatex and GT Motive. Your insurer will accept our work just as they would any approved repairer.
Do I have to pay anything upfront?
In most cases, no. If your insurer is covering the repair, we bill them directly. You may only need to pay your excess, and we can often help with that too.
How long will my repair take?
This depends on the extent of the damage. We'll give you an accurate timeframe when we assess your vehicle, and we'll keep you updated throughout the process.